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I can't sign into BBO help!

#181 User is offline   barmar 

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Posted 2020-November-18, 23:57

Our latest client upgrade appears to have compatibility problems with old operating systems. We're looking into it.

#182 User is offline   klipsch 

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Posted 2020-November-19, 17:28

On Tuesday AM a relative called in a bit of a panic because she thought BBO had blocked her.

She's running the last supported version of Chrome, ~49, on her imac running 10.7.

Good thing there's zoom. I was able to bring up the console, and saw multiple error
messages announcing Err_Spdy_Protocol_Error right after log in. Some resources could
not be accessed.

There is a config to work with SPDY, but it's not available in her version of chrome.

Same thing with another relative later that day (nov 17), running an older version of Windows.
I don't know which version, but I can tell you both of these people never upgrade their
systems because they're tired of the way upgrades change their systems.

They're both not-so-happily running BBO v2, because they can log in to that. No virtual
tournaments though.

Further research showed there was a recent patch to IIS on Windows 10 that requires SPDY
for some transactions.

If this applies to BBO, I would test BBO against some older systems that are typical of many
of your users, and if you can replicate the breakage, roll back the update and communicate
minimum supported browsers and operating systems.

If this isn't the case, I would still increase the testing against a wider, older variety
of client systems and still communicate minimum supported versions.
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#183 User is offline   klipsch 

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Posted 2020-November-19, 17:30

I was replying to Lynton1's and barmar's posts from Nov 18 btw
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#184 User is offline   barmar 

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Posted 2020-November-23, 00:38

View Postklipsch, on 2020-November-19, 17:28, said:

On Tuesday AM a relative called in a bit of a panic because she thought BBO had blocked her.

She's running the last supported version of Chrome, ~49, on her imac running 10.7.

10.7 is prehistoric. When I was running 10.11 I wasn't able to login to 90% of websites because SSL certificates were incompatible. I can't believe BBO is the only site she's having trouble with.

We upgraded the BBO web client last week, and it's no longer compatible with very old operating systems and browsers.

#185 User is offline   Chestfield 

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Posted 2020-November-30, 10:26

I have not been able to open BBO today. I get a "Cannot open critical file. Check your internet connection." message. I have tried with 3 different browsers, disconnected and re-connected to the Net, but still the same. I then tried with my Android tablet with the same result. Have others been getting the same message?
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#186 User is offline   woengel 

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Posted 2020-November-30, 15:14

Yes, the site has been having similar issues all day. As director, I can't reliably see Table History, Travellers, or sometimes even the tables in my game.
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#187 User is offline   Evies Dad 

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Posted 2020-December-08, 04:52

The login screen appears inaccessible.
All I see is the top left of the usual splahscreen with no way to get to the screen where you enter your credentials.
This is on a laptop with Chrome and also tried on a mobile device.
Other areas of Bridgebase seem ok - Forums :), Hands.
A friend who called me to alert me also has same issue.
I am going to try different browsers. But the assumption for now is that it is a site issue.
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#188 User is offline   fromageGB 

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Posted 2020-December-08, 04:55

Now working again.

I had this problem until about 10:50 this morning.
and now it works. My OS is archlinux, and could not get a login screen in "v3" at all though all other aspects of BBO seemed fine. This was using firefox, and exactly the same problem on chromium. I then tried on a different pc using a different version of linux, the mint variation on ubuntu, and again the blue image of woman in front of apple laptop but no login.

Now I am signed in, with no effective changes (though I tried and failed to install flash to use the old version) and I hope the issue is solved.
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#189 User is offline   CaroPop123 

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Posted 2021-January-22, 14:42

I tried logging into BBO on my iPad yesterday and I get thrown out of safari. I managed to play using my PC. The same is happening today. Any ideas? Thank you.
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#190 User is offline   CaroPop123 

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Posted 2021-January-23, 16:07

View PostCaroPop123, on 2021-January-22, 14:42, said:

I tried logging into BBO on my iPad yesterday and I get thrown out of safari. I managed to play using my PC. The same is happening today. Any ideas? Thank you.

Tried again this evening and al back to normal.
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#191 User is offline   PassedOut 

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Posted 2021-February-26, 09:19

I have been running NetBridgeVu.exe for many years (Version 5.2.21) but now I'm getting the following error message when I try to log in:

Login denied. Obsolete client. Please login via our web page at http://www.bridgebase.com
Err=788

I tried reinstalling the client, but am getting the same error message. What can I do to start using the client again?
The growth of wisdom may be gauged exactly by the diminution of ill temper. Friedrich Nietzsche
The infliction of cruelty with a good conscience is a delight to moralists that is why they invented hell. Bertrand Russell
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#192 User is offline   smerriman 

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Posted 2021-February-26, 13:45

You can't.

View Postbarmar, on 2021-January-14, 12:50, said:

The Windows version is now no longer allowed at all, except for Vugraph operators and yellows.

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