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Results error Web page not available

#1 User is offline   rickytrump 

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Posted 2015-December-29, 16:11

I tap RESULTS in recent tournaments and it flashes up before displaying an error that the Web page cannot be displayed. Does anyone else have this problem? It is not essential and hands do come up.
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#2 User is offline   barmar 

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Posted 2015-December-30, 08:46

Sometimes the results are slow getting transferred to the database server that this uses. That's why there's a Retry button in the page -- click on that every 20-30 seconds

#3 User is offline   rickytrump 

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Posted 2015-December-30, 08:55

 barmar, on 2015-December-30, 08:46, said:

Sometimes the results are slow getting transferred to the database server that this uses. That's why there's a Retry button in the page -- click on that every 20-30 seconds

Thanks but even old results will not show. I have tried reinstalling.
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#4 User is offline   barmar 

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Posted 2015-December-30, 10:25

Can you give an example of a specific tournament where the results aren't available?

#5 User is offline   rickytrump 

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Posted 2015-December-31, 04:37

 barmar, on 2015-December-30, 10:25, said:

Can you give an example of a specific tournament where the results aren't available?

Smile with me 5745 on 29/12/2015. But I cannot access the result of any tournament. Hands come up but the results page flashes off immediately and says web page not available.
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#6 User is offline   barmar 

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Posted 2015-December-31, 11:05

There's a tiny ad at the top of the tourney leaderboard page, and I suspect your ad blocker thinks the whole page is a popup ad.

Can you try putting webutil.bridgebase.com into your ad blocker's exception list, and see if that resolves the problem?

#7 User is offline   rickytrump 

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Posted 2015-December-31, 11:12

 barmar, on 2015-December-31, 11:05, said:

There's a tiny ad at the top of the tourney leaderboard page, and I suspect your ad blocker thinks the whole page is a popup ad.

Can you try putting webutil.bridgebase.com into your ad blocker's exception list, and see if that resolves the problem?

Thanks. Will try that though I have turned off the ad blocker with no improvement.
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#8 User is offline   rickytrump 

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Posted 2015-December-31, 11:22

Success. I tried various thinks in weblocker and allowing subdomains seemed to do the trick. Great and thanks for your help and attention.
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