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Technical Problem Can't access BBO from iPad or iPhone

#1 User is offline   artist11 

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Posted 2021-October-21, 08:16

I can log onto BBO from Dell Desktop but not from iPad or iPhone. Get message "Could not load critical file. Please check your Internet connection and try again. Partner has same problem on her iPad. She gets the message "Safari cannot open the page because the server cannot be found". Any ideas or solutions?
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#2 User is offline   nob turner 

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Posted 2021-October-21, 11:05

I have a similar problem. Can't log in from any of 3 desktop macs, nor an ipad nor iphone. UNLESS the iphone is configured as a hotspot with cellular data, feeding any of those devices. Then i can log in. True since yesterdays problems.

In all other respects, my systems are working properly. This is ONLY a BBO problem.
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#3 User is offline   jwccsllc 

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Posted 2021-October-21, 15:47

The problems here relate to a change in the authoritative server chain for the letsencrypt certificates used by BBL.

This isn't a problem for newer Macs, and shouldn't be for iPhones or iPads with current versions of iOS.

This Link describes fixes for Windows, MacOS, and various other devices.


Bill
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